Cookie Policy

Last updated: 19/10/2026

Your privacy matters to me. This Privacy Policy explains how BarbaraLumina Flow collects, uses, and protects your personal information when you visit my website, get in touch, or book a treatment or course.

Who I am

BarbaraLumina Flow is a holistic practice run by [Barbara’s full name], a sole trader based at 28 Fair Street, Drogheda, Co. Louth, A92 ERD1. I am the data controller for any personal information you share with me.

If you have any questions about this policy, please contact me at hello@barbaraluminaflow.ie or +353 83 811 9580.

The information I collect

When you contact me
When you use the contact form, call, email or message me, I collect your name, phone number, email address and any details you choose to share in your message, such as the treatment or course you’re interested in.

When you book a treatment
To offer you a safe and suitable treatment, I may ask about your general health, including any medical conditions, medications, pregnancy, or recent treatment. This is health information, and I only collect it with your explicit consent and only as far as it’s needed for your care.

When you book a course
I collect your contact details, payment information for deposits and balances, and records relating to your training, such as completed case studies and certificates issued.

Children’s reflexology
For clients under 18, I collect information from and with the consent of a parent or guardian, who is present for every session.

Gift vouchers and loyalty cards
When you buy a gift voucher, I keep a record of the purchaser’s name and contact details, the voucher value and the recipient’s name. For loyalty cards, I may keep a simple record of your visits.

Payments
I keep records of payments and receipts, including receipts issued for health insurance claims. I don’t store card details.

When you visit my website
My website uses cookies. Some are essential, and others are only used with your consent. Please see my Cookie Policy for more information.

How and why I use your information

I use your information only for clear and specific purposes:

• To respond to your enquiry and arrange your appointment or course. (Legal basis: taking steps at your request before agreeing.)
• To provide your treatment or course safely, including keeping client and consultation records. (Legal basis: performance of our agreement. For health information: your explicit consent.)
• To process payments, deposits and receipts, and to keep financial records. (Legal basis: performance of our agreement, and my legal obligations under Irish tax law.)
• To manage gift vouchers and loyalty cards. (Legal basis: performance of our agreement.)
• To improve my website, using anonymous analytics where you have agreed to it. (Legal basis: your consent.)

I will never sell your information, and I won’t send you marketing messages unless you have asked to receive them.

Who I share your information with

Your information is kept private. I only share it when necessary with:

• Service providers who help me run my business, such as my website host, email provider and payment provider. They may only use your information to provide their services to me.
• My accountant, for tax and bookkeeping purposes.
• Health insurance providers, only through receipts you choose to submit yourself.
• Authorities, where I’m required to by law.

Some of these providers, such as Google, may store data outside the European Economic Area. Where this happens, your information is protected by appropriate safeguards, such as the EU Standard Contractual Clauses or the EU US Data Privacy Framework.

How long I keep your information

I only keep your information for as long as necessary:

• Enquiries that don’t lead to a booking: up to [12 months].
• Client and consultation records: [7 years] after your last treatment. For children, until they turn [25].
• Course records and certificates: [7 years], so I can confirm your training if needed.
• Financial records: 6 years, as required by Irish tax law.
• Gift voucher records: for the 5 year validity period of the voucher.

After this time, your information is securely deleted or destroyed.

How I protect your information

I take care to keep your information safe. Paper records are stored securely, and digital records are protected by passwords and kept on secure devices and services. Only I have access to your client records.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal information I hold about you
• Correct any information that is inaccurate or incomplete
• Ask me to delete your information, where I’m not required to keep it
• Restrict or object to how I use your information
• Receive a copy of your information in a portable format
• Withdraw your consent at any time, where I rely on consent

To use any of these rights, simply contact me. I will respond within one month.

Making a complaint

If you have any concerns about how I handle your information, please contact me first, and I’ll do my best to resolve them. You also have the right to lodge a complaint with the Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28
www.dataprotection.ie

Changes to this policy

I may update this Privacy Policy from time to time. I will post any changes on this page with an updated date.

Contact

BarbaraLumina Flow
28 Fair Street, Drogheda, Co. Louth, A92 ERD1
hello@barbaraluminaflow.ie
+353 83 811 9580